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[New Report] The Marketer of 2025

What skills and tools do marketers need to stand out in 2025? We surveyed 1,300+ marketers to find out.

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On demand webinar

Going beyond NPS to truly understand your customers

NPS is touted as one of the most important metrics for understanding the effectiveness of your customer experience strategy. But are organizations using it to its full potential?  Join us as we explore the use cases and methodologies for blending NPS with other data sources to uncover brand new insights.

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Featuring

Kate Hoffmire

Senior Research Analyst

Mihaela Popa-Hogan

Senior Product Manager

Laura Padilla

Senior Campaign Manager

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What you will learn in this webinar:

  • How to break through the limitations of traditional NPS
  • The framework and advantages of developing a social NPS score
  • How to identify detractors earlier and faster while keeping promoters happy

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