Brandwatch | Qriously Data: Customer Experience Survey (UK)

10th January - 19th January 2020

Customer Experience Survey (UK)

We interviewed 1,016 people in the UK about their expectations of brands across multiple industries.

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Fieldwork Dates:

10th January - 19th January 2020

Interview Method:

Mobile Online

Client commissioning the Survey:

Brandwatch

Population effectively sampled:

All adults aged 18+ with access to a internet-enabled smartphone or tablet in the United Kingdom

Sampling Method:

A sample was selected from the general smartphone audience. Participants were invited to take part in the survey by showing them adverts in mobile apps. This method can be described as river sampling. The proportion of respondents recruited in a particular app is determined by the demographic of its users. This allows for the collection of representative samples.

Sample Size:

1016

Data Weighting:

Questions:

The computer tables attached in Excel format show each question, in full, in the order they were put to respondents, all response codes and the weighted and unweighted bases for all demographics and other data including but not limited that published.

Further enquiries: [email protected]

Qriously is a member of the British Polling Council and abides by its rules: britishpollingcouncil.org