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Salesforce Service Cloud + Brandwatch

Brandwatch integration with Salesforce Service Cloud empowers your team to provide seamless, efficient social customer service. By bridging the gap between Brandwatch’s powerful social media management tools and Salesforce’s leading customer service platform, this integration ensures that every customer interaction is handled with care, speed, and accuracy.

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Functionality

The Brandwatch Social Media Management integration with Salesforce Service Cloud enables efficient customer care by allowing seamless case and contact creation from social interactions, with two-way syncing to keep data up-to-date.
It supports automated case creation based on predefined rules, customizable workflows using mapped custom fields, and direct responses to messages, posts, mentions, and reviews from within Salesforce, streamlining collaboration and ensuring prompt, organized handling of customer interactions.

Integration Benefits

Streamline your social customer care by directly managing support issues that come from your social channels in Salesforce Service Cloud, without interrupting workflows. Enable real-time collaboration between social media and customer service teams with full visibility into cases from social channels. Easily escalate issues to Salesforce, where support can quickly respond using the Brandwatch embedded app—no more workarounds, just faster resolutions and improved customer satisfaction.

Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.