Brandwatch: Partnerships

ServiceNow + Brandwatch

Brandwatch integration with ServiceNow empowers your team to provide seamless, efficient social customer service. By syncing customer cases and social media profiles to ServiceNow, you will get a more complete overview of your customers and make sure every customer interaction is handled with care, speed, and accuracy.

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Functionality

This integration allows you to seamlessly send both public and private social media messages, along with social media profiles’ details, directly to ServiceNow. Additionally, it ensures automatic synchronization of case details and contact profiles between Brandwatch and ServiceNow, streamlining your workflow.

Integration Benefits

Streamline your social customer care by sending support issues that come from your social channels to ServiceNow without interrupting workflows.

Enable real-time collaboration between social media and customer service teams with full visibility into cases from social channels.