In 2003, Michael Jordan retired from basketball for the third time.
The greatest player of all time finally left behind a sport he had dominated throughout the 90s.
In the intervening years, Nike has continued to sell the shoes that bear his name, with sales last year rising 17% to $2.6 million.
Despite the decade-long absence of the man himself, the brand continues to dominate the market and be an extremely strong asset for Nike.
Back in 1991, when Jordan was at the height of his powers, brand expert David Aaker described brand equity as “A set of assets and liabilities linked to a brand, its name and symbol, that adds to or subtracts from the value provided by a product or service to a firm and/or to that firm’s customers.”
The Air Jordan brand is just one of the many strong assets that help to make up Nike’s brand equity.
Assets can include many creative elements around the brand: logos, slogans, colors, celebrities, fonts, music and advertising style.
In addition to these assets, the messaging produced by Nike is very consistent.
While the content of a Nike advert differs, they retain the same feel. By remaining consistent, and bolstered by the Swoosh logo and ‘Just Do It’ slogan, Nike are able to publish adverts without their brand name featured at all.
Aaker gave his definition of brand equity 25 years ago when the world of marketing was a different beast. The widespread adoption of social media by consumers and brands has changed the brand/audience relationship drastically.
A brand’s online presence, particularly their social presence, can be an asset that builds brand equity, adding value to the consumer and the brand.
The power of word of mouth
Whether online or in real life, word of mouth is central to the discovery of new brands. It is one of the most widespread methods of discovery, and one of the most trusted. People discovering new brands in this way do so very naturally, and on a regular basis.
Conversations around content are particularly commonplace.
Think about the Netflix series Making a Murderer. A large number of people discovered the series through a friend or colleague who couldn’t stop talking about how good it was, or online through the huge amount of social talk around the programme.
Our primary motivation when discussing the latest show may be to strengthen interpersonal relationships, but our relationships with the brands we discuss changes too. These conversations can increase trust and opinion in a brand even before a direct personal experience, increasing the likelihood of proactive discovery and ultimately conversion.
The devices of today, the choice of how content is consumed, and the rise of adblockers: all have made it easier to ignore the content we don’t want to consume.
Word of mouth conversations are not the one-way screams for attention of old, and their organic nature means they are harder to ignore.