Is deinfluencing a threat to brands?
TikTok reports that 28% of users agree that the app inspires impulse purchases, more than any other platform. And while this is great for brands looking to sell on TikTok, it’s worth being aware of how deinfluencing threatens to break this cycle.
People are placing increasing value on slow purchases, looking for quality products over quick buys. And brands should keep this in mind if they want to focus on longevity.
Deinfluencing threatens to break down the positive brand awareness that companies try so hard to encourage on social. A single post deinfluencing one of your products could lead to millions of negative impressions about your brand.
A good example of this is when popular YouTuber Marques Brownlee posted a YouTube video reviewing the Fisker Ocean titled “This is the Worst Car I’ve Ever Reviewed.”
The video has over 5 million views at the time of writing, and the video’s had a substantial impact on Fisker’s brand image. After the video was posted, Fisker’s stock plummeted.
So, why did the video have such an impact on the brand?
Ultimately, Marques’ video is well made. It provides an unbiased review of the Fisker Ocean car model, and the YouTube channel – called Auto Focus – is a trusted source of car reviews for enthusiasts. Marques runs through some benefits of the car, but ultimately concludes that the model isn’t up to scratch.
This video shows the power of negative reviews, especially when coming from a trusted source.
So, how can you avoid being called out on a post about deinfluencing?
What can brands do?
Firstly, if you do get a high-profile negative review, you’ll need to handle this like you would any other crisis. Treat the situation with sensitivity, as your brand will be at the forefront of many consumer’s minds. How you respond can really impact consumer opinion on your brand and product. These situations can happen to any brand, so it’s important to have a crisis management plan in place.
Leave your ego at the door and accept that these reviews can – and do – happen. And often negative reviews can get more attention than positive ones, especially as deinfluencing is such a hot topic.
Not everyone is going to like your product, so learn from the feedback provided through negative reviews and use it as a way to better your product and messaging.
It’s also important to get your influencer marketing techniques airtight. Work only with influencers who align perfectly with your brand values and voice. And make sure the creators you pick really use and love your products. Picking influencers which don’t can lead to obviously false reviews, causing damage to your brand’s perceived authenticity. And authenticity is more important than ever (we talk more about why in our 2024 Digital Marketing Trends report).
Deinfluencing proves the power of real, genuine product reviews and smart brands will stay in the know on this growing phenomenon.