Social Listening in Practice: Customer Service

bw_url

UTM Campaign

UTM Content

UTM Medium

UTM Source

UTM Term

Google Click ID (gclid)

bw_site_geo_ip

ZoomInfo Company Size:

Industry:

Annual Revenue:

Job Title:

First Name: *

Last Name *

Company *

Work email *

Country *

Sign up to get new insights, research tips, event invites, & product news. You can unsubscribe any time. *

Linkedin (C):

Website:

City:

State:

Postal Code:

Address:

Zoominfo Company Country:

Address 2:

ZoomInfo Contact State:

cq_req_id:

* Indicates a required field

By submitting this form you agree to Brandwatch’s user privacy statement.

Guide

Social Listening in Practice: Customer Service

This guide is an overview of social customer service, and provides:

Examples of best practices
Strategic considerations for brands who are looking to review their customer service approach

Fill out the form to get instant access.

Good customer service makes good business sense.

Many organizations are saving significant sums of money as a result of aligning their contact and customer service centers with digital and social channels – in fact, in 2013, the IPA quoted British Telecoms as saving £2m a year by adopting a more social-media based approach to customer service.

But these benefits come with risks. How can you ensure you’re getting it right on social?

Download