Social + NPS: How to Move Towards a Holistic View of Customer Advocacy

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Find out what social data can add to traditional means of calculating Net Promoter Score, and how you can do it yourself

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Net Promoter Score has weaknesses as a stand alone metric.

Feedback is solicited, sample sizes can be small, and there’s often a long lag between the survey being sent out and analysis of the results.

In this guide, you’ll learn:

The benefits of combining social data with traditional ways of measuring NPS
How to blend the datasets to get the context behind your Net Promoter Score
Step by step, how to generate your own social Net Promoter Score that can be accessed instantly