[New Report] The Marketer of 2025
What skills and tools do marketers need to stand out in 2025? We surveyed 1,300+ marketers to find out.
Read the report
What skills and tools do marketers need to stand out in 2025? We surveyed 1,300+ marketers to find out.
Integrate Brandwatch Social Media Management with Zendesk to seamlessly manage customer inquiries from social media alongside other support channels like email and chat.
Assign and forward posts and comments from your social media channels to your Zendesk account as a new, unopened, unassigned ticket.
Streamline your social customer care by directly managing support issues that come from your social channels in Zendesk, without interrupting workflows.
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.
