Brandwatch | Engage

Manage all your social engagement in one inbox

Centralize all your social media messages into one customizable inbox. Provide exceptional customer care and boost loyalty, while enabling team collaboration.

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Get a holistic view of your customer interactions

TRUSTED BY THOUSANDS OF THE WORLD’S BIGGEST BRANDS

Manage communities and teams

Never miss a message again with all your social media messages and comments coming into your Engage inbox. A variety of time-saving features ensure your team can moderate and respond rapidly to each one.

Save time with AI and automations

Leverage the power of Iris AI writing assistant. Get instant suggestions for alternative replies and create response templates to save time. Automate your team's messaging workflow for better organization and efficiency.

Level up your customer service

Efficiently manage your customer care to ensure quick resolution. Prioritize the most urgent queries and continuously monitor status updates. Keep everyone informed through the activity log to deliver best-in-class customer experience.

Empower
cross-team collaboration

Route messages and comments to specific users or teams operating in Salesforce. Note sharing lets you add extra context, while managers have a clear audit trail detailing team actions.

All the features

Cross-channel inbox

From Facebook, X, Instagram, LinkedIn, WhatsApp, and YouTube.

Custom feeds & Automations

Customize feeds for a tailored inbox and automate message sorting for a more efficient workflow.

Custom templates and Iris AI

Create ready-to-use templates and use our AI writing assistant to quickly reply with on-brand responses.

Sentiment indicator

Monitor sentiment of conversations across your social media channels.

Add labels

Gain extra context by adding labels to conversations and profiles.

Team collaboration

Share notes and assign messages to team members.

Team reports

Set response targets and monitor team performance with reports.

Salesforce Cloud Integration

Route messages and comments to specific users or to teams operating in Salesforce.

Case Management

Create, follow, and collectively resolve customer care cases.

“Great user-friendly experience. Very easy to use, everything is laid out clearly and you know exactly what each tab does.”

Samantha R., Social Media Manager, Flying Tiger UK

“From overwhelmed to simplified.”

Jennifer M., Brand Coordinator, Sumo Sushi & Bento

Brandwatch | Use Cases

See Engage in action today

Discover how you can save time while putting smiles on customer faces