Customer Experience in Australia

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CX is the battleground on which customers are won or lost. It can no longer be a peripheral goal – it must be a central focus.

In this report, we’ll answer the following:

How forgiving are Australian consumers when things go wrong with household products?
Why are Australian consumers so negative about the telecoms industry?
What can airlines do to delight consumers and gain online promoters?
And more!

Fill out the form to get instant access.