Brandwatch’s Salesforce Integration

Sync your social media contacts and messages to Salesforce: create customer cases in Service Cloud and send social media leads to Sales Cloud, delivering a stellar customer experience at every touchpoint.

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Connect social to your CRM ecosystem

Send social media profiles to Salesforce, so your sales team can nurture leads or give your customer service teams access to profile details, enabling them to reply to social media interactions directly from Salesforce.

Deliver effective customer care

Seamlessly sync the previous cases and contact records of your customers from Service Cloud to Brandwatch, so you’ll know when your customers reach out to you about a recurring or past issue.Knowing the CRM history of your customer will also provide the right background information to your support agents, to assess the case and deliver the correct and timely response.

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Improve cross-team collaboration and efficiency

Enable real-time collaboration between social media and customer service teams with full visibility into cases from social channels. Easily escalate issues to Salesforce, where support can quickly respond using the Brandwatch embedded app—no more workarounds, just faster resolutions and improved customer satisfaction.

Never Keep Customers Waiting with AI and Automation

Empower your teams to respond instantly. With an AI-powered writing assistant and automated workflows sending social conversations to Salesforce, you will reduce wait times and streamline operations.

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Ready to streamline your social customer care?

Book a meeting to discover how Brandwatch can help you deliver effective customer care and improve cross-team collaboration