Customer Care

Today’s connected customers expect personalized communications and swift turnarounds on queries. Brandwatch helps you better understand customer needs and expectations to deliver an outstanding experience and reduce churn.

Understand the voice of the customer

Map every stage of your customer journey by blending data from social, forums, surveys, support logs, and reviews. Identify unmet needs and pain points so you can adjust your services strategy and inform product development.

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Deliver exceptional customer service

With all your incoming messages in one view with multiple customizable feeds across each network, Brandwatch is your social CRM tool for all 1:1 communication.

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Provide seamless experiences

Make each customer feel valued through personalized communication, even across separate channels. Our profile cards introduce the individual you’re dealing with, their interaction history, and team notes. You can also import your other CRM data.

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Keep customers satisfied with rapid responses

Our inbox prioritizes messages based on automated sentiment and custom parameters. You can also set target response times for employees.

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Why Brandwatch?

Without Brandwatch	With Brandwatch
Struggle to keep track of your incoming messages across multiple channels	Manage all of your incoming messages on social at scale with one smart inbox
Maintaining consistency and delivering up-to-date information is hard when customers also expect answers quickly	Provide fast, accurate, and on-brand customer service with assignments, team notes, and response automations
Spend so much time handling customer issues that the bigger picture is neglected	Analyze all your data together to identify gaps and unmet needs along the customer journey

Why Brandwatch?

Without Brandwatch

Struggle to keep track of your incoming messages across multiple channels

Maintaining consistency and delivering up-to-date information is hard when customers also expect answers quickly

Spend so much time handling customer issues that the bigger picture is neglected

With Brandwatch

Manage all of your incoming messages on social at scale with one smart inbox

Provide fast, accurate, and on-brand customer service with assignments, team notes, and response automations

Analyze all your data together to identify gaps and unmet needs along the customer journey

Schedule your free demo

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Book a meeting with our experts

Experience the social CRM tool that enables next-level customer care.

Our experts will:

Discuss your use cases and business needs
Give a hands-on demonstration of our platform
Show how you can benefit from voice of the customer analysis, cross-channel customer profiles, and more