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By Joel WindelsOct 5 2012
...f money and time into? Does it then belong to the companies who run the sites and services? Can it be transferred to other people? It’s an issue that was raised by the recent, albeit fake, story about Bruce Willis suing Apple for not allowing him to pledge his extensive iTunes collection to his child...
By Joakim NilssonOct 2 2012
...customers are pretty verbal about their purchase experiences, sharing both the positive and the negative. And these voices have long gone beyond the company’s normal inbound channels such as phone and email, and have reached the space of countless forums, review sites, social networks and blogs. It...
By Joel WindelsJan 16 2013
...customise their own Page Types (using Site Groups) is also something to consider.” (thanks valued customer, “we’ll take it on board”). Well, that was a fun way to ramble on about how good we are compared to our competition without us having to say much ourselves. Please do get in touch if you think...
By Ruxandra MindrutaDec 4 2014
...urgent customer issues. 5/ Manage the three most common complaint categories How you respond to customers online depends greatly on your company’s culture and guidelines for external communications and customer support through other channels. Still, commonalities have emerged among leading brands...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.
