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By Iris VermerenFeb 24 2014
...re extremely public and mainly driven by personal experience. And it is an unfortunate truism that people are 50% more likely to share bad experiences on social media than good ones. While it’s plausible for an institution to write off one disgruntled customer, it’s important to address the issue bef...
By Ruxandra MindrutaApr 30 2014
...rs say they’re willing to pay more for a superior experience. So, contrary to the common assumption that pricing is all that matters, customer service and a better quality overall experience is so important that customers are actually willing to spend more on their flights. Additionally to this key i...
By Danielle SheerinJul 14 2015
...all via their mobile. This mitigates many of the common guest issues and makes for a good customer experience, but it also frees up the hotels resources, so if the guest still has a problem the concierge is always available to offer more personalized help. And customers want personalization – that i...
By Giles PalmerApr 21 2010
...alyst. He joins our commercial team as an Account Manager and the coalface experience he gained over the last 3 years will help us develop Brandwatch and our Customer Service and insight, so again, it’s an exciting hire for us and we’re looking forward to having him help us develop. Welcome to you bo...
By Joel WindelsJan 19 2012
...ht is defensive strategy. This is the notion that companies should buy these domains to stop competitors from capitalising upon them, or even to sell them on or to host other sites under that gTLD. Jeffrey Braverman discusses all these considerations in the conversation, and why he concluded that SME...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.
