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By Meghan GreeneJan 20 2015
...ronment where conversations between consumers and businesses are a must. We all know that followers tag companies or directly tweet at them, but even more frequently, followers are indirectly chattering about companies. To see the conversation use Social Searcher and you can see what is being said ab...
By Kit SmithMay 11 2016
...to pay more, and raises the likelihood of them recommending the company. The real advantage is that good customer care isn’t just about placating angry customers, but providing a touch point for customers with such value that they recommend the brand. In addition to traditional social media influenc...
By Nick TaylorJul 6 2016
...th formatting, images, gifs and links in any Note Components. Note components can be added anywhere in your Dashboards to provide more context to others reading them or to store reminders of what’s being looked at in the Dashboard. You might want to attach the actual images from a campaign that you’r...
By Kit SmithSep 21 2016
...is such a fast moving world that even those with experience need to stay up to date by reading social media marketing resources. By keeping an eye on your social media metrics you can ensure that you are doing more of what works, and keep engaging your customers on social. [bw_banner_cta type=2]Vita...
By Phill AgnewMay 16 2017
...ean coverage. This includes new sources from blog sites, news sites, message boards, and forums. The coverage improvements aren’t just for western Europe, we’ve covered all 38 countries from the region. We’re also getting additional data for French, Spanish, Portuguese and German globally, which will...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.