[New Report] State of Social 2024
Get the latest benchmarks, insights, and pro tips you need to build a smarter social media marketing strategy in our exclusive report
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Get the latest benchmarks, insights, and pro tips you need to build a smarter social media marketing strategy in our exclusive report
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...data for the following use cases: Brand tracking Competitor benchmarking Crisis tracking Product feedback and service reviews Customer journey analysis As well as tips for engaging with audiences on Reddit, getting posts to the front page, and general tips and tricks. Practical tips for getting the...
...le Goodall, Social Media, Digital Transformation, Communications Consultant Trainer and Speaker says: "Let's be honest - most of the time our customers don't do what we want them to, when we want them to do it. So how do we plan for and manage for human unpredictability? How do we understand what our...
...ort, we'll answer the following: How forgiving are Australian consumers when things go wrong with household products? Why are Australian consumers so negative about the telecoms industry? What can airlines do to delight consumers and gain online promoters? And more! An exploration of customer experie...
...his guide outlines five key steps to aligning your PR goals to business objectives. Learn: How to create measurable KPIs The vital questions to ask for better alignment with company objectives The role of social intelligence in this process How industry experts tackle this challenge Discover how you...
What will help marketers succeed in 2020? Our guide brings together the advice and opinions from over 100 professionals – including voices within Bayer, Hearst, Hootsuite, Accenture, and more. Learn: The skills and technical set up needed for marketers to connect with consumers How to develop a deep...
...ine. We analyzed millions of these opinions and compared brands based on three facets of the customer journey: The emotions a brand elicits, The value of the company, and The service the company provides. We found the top 100 brands with the best customer experiences based on emotions, value and serv...
The world's largest brands are introducing measures to deal with Covid-19, but which are making the most positive impact online? In this report, we analyze conversation behind major brands to find out: Why conversation for Nintendo has tripled 🎮 How the travel and hospitality industry has responded...
...industries generating the most positive customer experiences The key drivers of positive and negative customer experiences across different sectors The dominant emotions consumers are sharing about brands in particular sectors Which brands are best for CX, and what makes them great Which brands have...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.
