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By Jasmine JaumeJul 31 2013
...ff some of the key features of the new Brandwatch experience: Why we’ve changed As said above, our old user experience was built over four years ago. We’ve added hundreds of new features and bits of functionality since then, and the layout and design we’d started with no longer worked; it had become...
By Chris OwenJan 28 2016
...ed to inherently understand the ‘whatness’ of the company; the company’s quintessence. These people live and breathe the brand and know the ethos, style and mannerisms associated with it (and thus what the customer expects to hear). It also allows for long term employees to remain with the company an...
By Venu KondaApr 4 2016
...expand our partnership ecosystem to better enable businesses to deploy a comprehensive digital channel strategy with best-in-class tools built to serve the social, mobile customer at scale,” says Joshua March, CEO and Co-Founder of Conversocial. “Customer experience is the defining element of a succe...
By Kit SmithOct 19 2016
...nd brand. It is vital for brand loyalty that this experience is a good one. Look at anyone on Twitter complaining about bad customer service they have received – they are furious. They want other people to know how bad it was and the brand to lose business. This is not a reason to not avoid social me...
...asa? Cosa fa arrabbiare i viaggiatori d'affari? In che modo l'ansia climatica influisce sul settore dei viaggi? Come sta cambiando la conversazione sul settore dell'ospitalità nel 2022?...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.