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By Maxwell GollinJun 5 2020
...How to win Facebook's approval...
By Gemma JoyceJan 10 2018
...will inevitably be made, employing poorly trained community managers to deal with queries is no excuse for shoddy customer service. We’ll likely see more automation when it comes to customer service because, well, robots are coming for all of us. Chatbots will hopefully save plenty of humans time and...
By Joel WindelsJun 21 2016
...a threat to your business and I think that’s what companies have not yet come to grips with the fact.” The focus of value So what then, if anything, can companies do to wake up to this threat? For Kane, there’s a reason that companies are finding it so hard, and that’s down to the risks involved with...
By David EsbinJul 21 2015
...ions – social intelligence. So if Vizia creates a common language to keep employees on the same page, and combining social data with other datasets is valuable, why not use Vizia to visualize and spread social and other critical business information across the enterprise? Live, streaming business dat...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.