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By Ruxandra MindrutaNov 2 2017
...lieve in that. [bw_banner_cta type=1 url=”https://www.brandwatch.com/guides/customer-experience-transformation/” button=”GET THE GUIDE” title= “Championing Customer Experience” image=”https://www.brandwatch.com/wp-content/uploads/2017/05/marketer-guidePress-Release-Thumbnail-.png”]Learn how lead a cu...
By Hannah TregearApr 16 2014
...said Rich Kemp, Social Media Manager at LateRooms.com. LateRooms.com were looking for a powerful social media monitoring solution to help them on their quest to offer exceptional customer service. Brandwatch Analytics was the obvious choice. ‘Brandwatch was the easiest to use of the tools we trialled...
By Jasmine JaumeAug 15 2013
...each brand on that site. We can also use the Top Sites component to see a full list of the top sites for each brand. Influencers: Using the Authors component, we can take a look at the top influencers discussing each of the brands, order by the Brandwatch Impact score. This can reveal opportunities...
By Kit SmithOct 28 2015
...ing means brands can find new avenues to generate business. Generating new business These tools could highlight football forums where fans are asking for recommendations on where to stay for an away match, or poker forums where players are discussing the best hotels for an upcoming tournament. By fin...
By Pius BoachieJun 19 2017
...ring your customers is to create a clear customer-experience-vision that should be communicated to every member of your organization. The easiest way to do this is by creating a set of statements that acts as a guide to every member of your organization. Zappos, for example, have a clearly stated Zap...
Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.
Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.