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[New Report] State of Social 2024

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blog article

Industry Opinion: Acknowledging Faults Is an Important Step in Building Trust

Marketing

By Chris OwenMar 8 2016

...ransparency should be treated as paramount in all company communications – tackle problems head on and keep people informed of developments and how you’ve responded as a company to what’s happened. With the openness of access that social platforms have brought with them, transparency should – in theo...

blog article

Industry Opinion: As Twitter Turns 10, Here’s How I’d Monetize It

Marketing

By Chris OwenMar 22 2016

...an do to monetize itself. Put some value into the experience, and drive some loyalty within communities and users which really enjoy it. They’ll make more money from charging than they ever will from a GIF library. Chris is a regular contributor to the Brandwatch Blog. Find out more about M&C Saatchi...

blog article

Social Media Customer Service Guide: 7 Steps to Improve Satisfaction

Marketing

By Kit SmithApr 7 2016

...atisfied with their experience, more willing to recommend the company, and willing to pay more in the future. The faster the response, the more the customer was willing to pay. Listening to the whole web rather than just social media, companies can take advantage of even more benefits, including redu...

blog article

Context, Mood and Tone: The Opportunities and Challenges of Image Analysis

Marketing

By Jasmine JaumeApr 21 2016

...we’ve taken into account – through years of life experience – to come to that conclusion. The subtleties of the red lighting, the type of seat, the lights in the corner, the body language. Image analysis technology on the other hand can likely work out that it’s dark, so probably night-time, and ass...

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Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.